Frequently Asked Questions

Are all watches sold by Uptown Jewellers authentic?

Yes. Every watch we offer is thoroughly inspected and authenticated by experienced professionals. We guarantee that every timepiece sold by Uptown Jewellers is 100% genuine.

Do your watches come with original boxes and papers?

Where available, original boxes, warranty cards, manuals, and accompanying documentation will be included and clearly stated within the product listing.

Do you offer worldwide shipping?

Yes. We provide secure worldwide shipping to customers across the globe. All shipments are fully insured and carefully packaged to ensure your watch arrives safely.

How long does shipping take?

Delivery times vary depending on your location. Most orders are dispatched promptly after payment has been confirmed, and tracking information will be provided once your order has been shipped.

Are your watches covered by a warranty?

Many of our watches include the remainder of the manufacturer’s warranty where applicable. Additional warranty details will be listed on the individual product page.

Can I reserve a watch before purchasing?

We may be able to reserve certain watches for a limited period. Please contact our team directly to discuss availability and reservation options.

Do you buy luxury watches?

Yes. We purchase luxury watches from leading brands including Rolex, Audemars Piguet, Richard Mille, and Patek Philippe. Contact us for a valuation.

Do you offer part exchange?

Yes. We welcome part exchanges against many of our luxury timepieces. Get in touch with details of your watch and we will be happy to provide an appraisal.

How can I be sure a watch is authentic?

Every watch undergoes a rigorous authentication process, including verification of serial numbers, movement inspection, and examination of brand-specific features before being offered for sale.

What payment methods do you accept?

We accept secure bank transfers and major payment methods. Available payment options will be displayed during checkout.

Can I finance my purchase?

Finance options may be available on selected timepieces. Please contact us to discuss available financing solutions.

Do you source specific watches on request?

Yes. If you are searching for a particular model that is not currently listed, our sourcing team can assist in locating the watch through our trusted global network.

What condition are your watches in?

We offer both unworn and pre-owned luxury watches. Each product listing includes a detailed condition report and photographs of the exact watch for sale.

Can I view a watch before purchasing?

Depending on the watch and your location, viewing arrangements may be available. Please contact us to discuss your requirements.

Is my purchase insured during transit?

Yes. Every shipment is fully insured while in transit, providing complete peace of mind until your watch is safely delivered.

Why choose Uptown Jewellers?

Uptown Jewellers combines authenticity, transparency, expert knowledge, and exceptional customer service to provide a trusted luxury watch buying experience for clients worldwide.